FAQ's

What types of packaging boxes do you offer?

We offer high-quality custom printed packaging boxes that are designed according to your specifications and requirements.

What are the materials used to produce the boxes?

We have various material options ranging from cardboard, corrugated, kraft, and rigid. All these materials are stronger than the standard boxes you typically find in the market.

Are your custom boxes made of recycled materials?

All of our custom packaging boxes we produce contain recycled content and are 100% recyclable.

How I know I will get the right-sized box?

We will work together with you to make sure the box you get is the right size. You can also get a free sample from our expert designers to know how your box will be.

Can you help me choose the right size for my box?

Of course! Reach out to us to get a better impression of how your box will be. Also, keep in mind that you will only get the sturdy custom packaging box from us to give the most protection for your valuable product. For more info, you can always contact our customer representatives.

Can I cancel my order?

The minute you click “approve,” we will start working on your order. We take our quick turnaround times very seriously. In case you have made a mistake and need help, please call us and we will try our best to pull the order if it has not been processed yet. Once the order is canceled, a merchandise refund will be applied to your account for the reorder.

Can I change my order?

We move fast – just like you. Thus, when you click “approve,” we will straightaway get to work. However, there might be a specific time to change some specifications about your order. You can simply inform us and we will respond accordingly.

Will I have to pay a die or plate charge?

No, we don’t charge you for die or plate charge.

Is there any minimum order quantity?

No, there is no minimum order in getpackagingbox! We accept orders as low as one box and sell by the dozen.

How much does the shipping cost?

We offer professional designing support at free cost and will deliver your custom packaging boxes with free shipping.

What if I’m not satisfied with the result?

Well, this is not going to work, is it? We are dedicated to giving 100% satisfaction, at any cost. We are proud of our quality and we also want you to be proud to place your valuable products in your custom printed packaging boxes. If you are not satisfied then simply give us a call and we will work it out. We will discuss what went wrong and do our best to make it right exactly as your expectations.

Can you print it inside the box?

Yes, you can request us to print on the inside and any part of the box.

What is the four-color process? What is CMYK?

We use the four-color (or CMYK) process to print on your bespoke boxes. CMYK refers to cyan, magenta, yellow and black. This process combines these four colors to create a perfect variety of hues and shades.

Will the price of my box get affected by the number of colors used in its packaging design?

No, not at getpackagingbox!

Do I need to be a business to order?

At getpackagingbox, anyone can place their order directly from our website. Whether you are just starting out your business, an established business, or maybe you simply need the right custom boxes for your personal use, you can order conveniently to us.

Can I get a sample of your packaging box?

Yes of course! As we will not give any refund or exchange for change of mind purposes, we highly recommend you order a free sample before you would finally place your order.

Why do you need to know the dimensions of my product?

We know that each product comes with its specifications, and for this reason, we like to make sure that we will recommend the best packaging box that will match your product perfectly. Our customer representatives would be available 24/7 and are pleased to help you find the perfect packaging box for your product.

What about the shape of my box will be?

We offer full customization which allows you to get the freedom to decide the design, sizes, colors, and shapes for your packaging boxes as you want them to be.

Can I print custom/my own artwork?

Yes, of course! As we are specialized in all types of customized printing, you can design and apply your own creative artwork printed on your packaging box.

Will I get wholesale prices?

We provide an exclusive program for resellers/whole sellers and graphic designers which contains some exclusive discounts.

What is your standard turnaround time?

Our standard turnaround time is ranging from 8 to 10 business days after the final approval of specification sheets we send before printing.

Is it possible for me to get the fastest shipping?

Yes, we also offer a quick service plan with 6 or 8 business days with a small fee.

Which printing technique do you use?

We are supported by a talented team of designers and facilitated with the modest digital and offset printing process available in-house.

How should I place my order?

We offer the ease for you to place your order with 4 steps:

  • Submit your quote request
  • Email us or upload your artwork
  • Get the approval of digital proof
  • Once the payment is confirmed, your order will proceed to production